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Episode Summary:
Today's guest Tiffany Kjellander is a Better Homes and Gardens Real Estate broker-owner in New Jersey. She was born in New Jersey and grew up in Warwick, but later on, she returned to New Jersey.
In this episode, I sit with Tiffany as she narrates her experience from college through other professions, including the Food Network and other aspects of the movie industry, up until finally settling in the Real Estate sector.
Top Takeaways:
"Every time is the best time of my life."
- [Tiffany Kjellander]
"The key thing behind any brand is the people that run it, right?"
- [Tiffany Kjellander]
"It's the little stuff that matters, and in doing that, you make people feel like they matter."
- [Tiffany Kjellander]
"I can teach you how to do the Real Estate, I can teach you how to fill out paperwork... but if you're an asshole to a client, I can't fix that."
- [Tiffany Kjellander]
"In this business, you're unemployed every day, so unless you're doing the things that get you those deals, those deals don't mean anything until you do future deals."
- [Tiffany Kjellander]
"Can you be coachable and trainable? Are you going to ask for help? or is your ego going to say I did X amount of deals, I don't need your help?"
- [Tiffany Kjellander]
"There's never a wrong time to do the right thing."
- [Tiffany Kjellander]
"If you're not surrounded by people who are like-minded, and are doing what you want to do in the business, you'll never reach those levels by yourself because you won't have the support or the role models that are doing that"
- [Tiffany Kjellander]]
Episode Highlights:
[00:28] Intro
[01:45] Introducing today's guest, Tiffany Kjellander.
[06:28] Tiffany discusses her schooling at NYU.
[33:54] What is the one thing you're looking for in a Real Estate agent?
[09:48] How Tiffany ended up working at the Food Network.
[11:17] Tiffany describes her journey in the movie industry with two Denzel Washington movies.
[17:00] Starting in Real Estate
[37:25] If you could change one thing about the industry, what about what you do for a living, would you change?
[40:00] What piece of advice would you give a new agent starting Real Estate?
[42:26] Outro
Episode Notes:
Growing up, Tiffany had always had a passion for making movies, which spurred her to study at NYU. She also narrates how she got into the food Network after college even though she had no idea who they were when she initially applied for the job. As part of her movie industry journey, Tiffany shares that she did two movies with Denzel Washington.
With the impression that she could control her schedule and make a lot of money while having time for her kids, she was motivated to go into Real Estate. She describes events leading up to her job at "Exit Realty" and how she left following a falling out with them. Despite the differences she had with Exit Realty, she appreciates their work ethic.
Tiffany shares two key reasons why Better Homes and Gardens appealed to her more. The first was the acceptance of who she is as a very outspoken person. The second was that she was the only Real Estate agent since Jeff had stopped and that the place felt like home.
When you hire assholes, you don't want to come to work because you don't know what will happen next.
Everybody is just trying to do their best right now, following the pandemic's impact, so treating people like people, showing kindness and empathy is paramount, and there's never a wrong time to do the right thing.
Tiffany's advice for new agents: Surround yourself with people who do the business you want to do; don't assume that because the office is well organized, it will suit you best. Start talking to other agents, find out where they're happy. If you're not surrounded by like-minded people and are doing what you want to do in the business, you'll never reach those levels by yourself because you won't have the support or the role models that are doing that.
Resources Mentioned:
Connect:
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